Frequently Asked Questions

We are available 7 days a week from 9:00 AM to 9:00 PM. We understand that our clients have busy schedules, so we offer flexible appointment times including evenings and weekends to accommodate your needs.

You can schedule a cleaning in several ways:

• Call us directly at (586) 747-4578
• Use our online contact form
• Request a free estimate through our website

We'll discuss your needs, provide a quote, and schedule your cleaning at a time that works best for you.

Yes, all our staff members are fully bonded and insured for your peace of mind and protection. This means you're protected in the unlikely event of any accidents or damages during our service. We take the security and protection of our clients very seriously.

Absolutely! Every team member undergoes rigorous training by experienced supervisors before they're assigned to any client's home. Our training covers proper cleaning techniques, the use of professional equipment, safety protocols, and customer service. We maintain ongoing training to ensure our team stays current with best practices.

Yes, our professionally trained staff bring all necessary equipment and cleaning supplies to every job. We use professional-grade, eco-friendly products that are effective yet safe for your family and pets. If you have specific products you'd prefer us to use, just let us know and we'll be happy to accommodate.

Our basic cleaning service includes:

• Dusting all accessible surfaces
• Vacuuming carpets, rugs, and upholstery
• Mopping hard floors
• Kitchen cleaning (counters, appliance exteriors, sink)
• Bathroom cleaning and sanitization
• Bed making (linens provided by client)
• Trash removal
• General tidying

Deep cleaning includes everything in our basic clean, plus:

• Inside cabinets and drawers
• Behind and under appliances
• Baseboard cleaning
• Light fixture cleaning
• Window sill and track cleaning
• Vent and air duct covers
• Wall spot cleaning
• Door and door frame cleaning

Our rotation system ensures all deep clean areas are addressed over time with regular service.

Special cleaning services are add-ons that address specific needs beyond our standard offerings:

• Carpet steam cleaning
• Oven and refrigerator deep cleaning
• Window washing (interior and exterior)
• Garage cleaning
• Post-construction cleaning
• Move-in/move-out cleaning
• Organization services

These services can be added to any cleaning appointment or scheduled separately.

Yes! We offer both one-time deep cleaning services and regular scheduled cleaning (weekly, bi-weekly, or monthly). One-time cleanings are perfect for special occasions, preparing for guests, post-event cleanup, or simply giving your home a fresh start. Contact us to discuss your specific needs.

We understand that plans change. We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients and manage our team's schedule effectively. Please contact us as soon as possible if you need to make any changes.

Your satisfaction is our top priority. If you're ever unhappy with any aspect of our service, please let us know within 24 hours. We'll return to address any concerns at no additional charge. We stand behind our work and are committed to making things right.

No, you don't need to be home. Many of our clients provide us with a key or entry code so we can clean while they're at work or running errands. All our staff are bonded and insured, and we treat your home with the utmost respect and security. Of course, you're welcome to be home if you prefer.

Pricing varies by home size, cleaning type, and frequency. Contact ProMaids Co at (586) 747-4578 for a free, no-obligation quote. We offer competitive rates for all of Metro Detroit.

Yes. We offer weekly, bi-weekly, and monthly recurring cleaning schedules. Regular clients receive consistent teams who learn your home and preferences.

Absolutely. All ProMaids Co team members are fully bonded and insured. Many clients provide a key or entry code and are not home during cleaning. Your home is treated with the utmost respect and security.

We clean all types of residences including apartments, condos, townhomes, and single-family homes throughout Metro Detroit. We also offer commercial office cleaning.

We use professional-grade, eco-friendly cleaning products that are safe for families, children, and pets. All supplies and equipment are provided by ProMaids Co at no extra charge.

We recommend booking 3-5 business days in advance, though same-week availability is sometimes possible. For recurring schedules, we reserve your preferred day and time.

Yes. Our special cleaning services include post-construction cleanup, which removes dust, debris, and construction residue to make your space move-in ready.

ProMaids Co is fully bonded and insured. In the rare event of accidental damage, report it within 24 hours and we will address it promptly. Your satisfaction and peace of mind are guaranteed.

Yes. We prioritize assigning the same cleaning team for recurring clients. Consistent teams learn your preferences and deliver better results each visit.

Oven and refrigerator deep cleaning is available as a specialty add-on service. It is included in our move-in/move-out cleaning package at no additional charge.

A standard residential cleaning takes 2-4 hours depending on home size and condition. Deep cleans may take longer. We focus on quality and thoroughness, never rushing.

ProMaids Co serves 24 communities across Macomb, Oakland, and Wayne counties including Sterling Heights, Warren, Troy, Rochester Hills, Royal Oak, Birmingham, Bloomfield Hills, Detroit, and more.

Yes. Cleaning service gift certificates make an excellent gift for birthdays, holidays, new parents, or anyone who deserves a break. Call (586) 747-4578 to purchase.